About ActivTrak Security:
The information held within your account is very valuable to you. Unfortunately, it’s also very valuable to others who may try to steal it. You should protect access to your account and the information within it. ActivTrak has taken every precaution possible to ensure your account, and the information it holds, remains safe. We’ve used the following industry standard best practices to ensure your account is secure:
Password Protected Accounts- HTTPS Encryption
- Encryption in Transit
- Remote, Secure Storage Database
- Backup Database
- Nightly Database Updates
Password Protected Accounts
HTTPS Encryption
Encryption in Transit
Remote, Secure Storage Database
Backup Database
Nightly Database UpdatesInformation Accessibility
ActivTrak does not view, or have access to any information collected by your account.
Our policy is to take a ‘least-privilege’ approach, meaning we can only access a limited view (password reset, storage count, alarm settings) of your account ONLY to respond to support requests.
All account information is encrypted in transit and stored in a secure data center managed by Amazon Web Services (AWS).
HIPAA Compliance
ActivTrak is HIPAA Compliant.
All ActivTrak data is stored in a secure data warehouse managed and secured by Amazon Web Services (AWS). Click here to view AWS HIPAA standards.
Furthermore, from a policy standpoint, ActivTrak follows all best practices and takes a ‘least-privilege’ approach regarding access of any kind.
Credit Cards
ActivTrak never stores credit card details associated with your account.
All credit card information is collected and processed by a third-party, PCI compliant payment processor. Your card information is passed through us directly to them, meaning your card information never hits our servers.
Third-party Services
Recurly:
Recurly is a PCI compliant service used for subscription billing management.
Customer Data Collected: Multiple data points collect as detailed in their Privacy Policy
Recurly Security
Recurly Privacy Policy
Stripe:
Stripe is a PCI certified service used for web payment processing.
Customer Data Collected: Multiple data points collect as detailed in their Privacy Policy
Stripe Security
Stripe Privacy Policy
PayPal:
Paypal is a worldwide online payment solution that allows individuals and businesses to transfer funds electronically.
Customer Data Collected: Multiple data points collect as detailed in their Privacy Policy
PayPal Security
PayPal Privacy
Google Cloud Platform (GCP)
Google Cloud Platform is a best-in-class cloud services platform used to host, store and deliver content.
Customer Data Collected: Multiple data points collect as detailed in their Privacy Policy
Amazon Web Services (AWS):
Amazon Web Services (AWS) is a secure cloud services platform used to host, store and deliver content.
Customer Data Collected: Multiple data points collect as detailed in their Privacy Policy
Passwords
We do not have access to any password information. All passwords are encrypted in transit, and stored in a secure data center managed by Amazon Web Services (AWS).
To ensure complete security, we recommend that you:
- Use a complex password and update it regularly.
- Use different log-in credentials on activtrak.com than you use on other websites.
- Check your account frequently.
- Promptly report any suspicious activity.
In order to keep your password safe between updates, we recommend the following:
Never:
- Leave your password sitting on your desk or an open computer
- Share your password with anyone that doesn’t absolutely need it
- Ask an unauthorized user to update your password
Always:
- Log out of your ActivTrak account
- Use personal keywords only you would know in your password.
Here’s how to update your password:
- Log in at App.activtrak.com
- Within the “Settings” tab, select “Access”
- Click “change password” next to Account ID.
We recommend creating a password with eight or more characters that combine letters, numbers and symbols.