We take the security and privacy of customer data seriously. ActivTrak uses a multi-layered approach to secure the private information our customers entrust to us. Our service was designed and built from the ground up with the security of your data in mind to ensure the confidentiality and integrity of all collected data.
Data is Encrypted in Transit – All account information is encrypted in transit and stored in a secure data center in hosted by Google Cloud Platform (GCP).
Data Is Encrypted at Rest – ActivTrak uses several layers of encryption to protect customer data at rest in the Google Cloud Platform (GCP) products.
Every piece of data; screenshots, videos, and activity logs, are split into discrete blocks which are encrypted.
We regularly test our infrastructure and apps to isolate and remediate vulnerabilities. We also work with industry security teams and third-party specialists to keep our users and their data safe. ActivTrak is designed with multiple layers of protection across a distributed, reliable infrastructure. All ActivTrak data is stored in a secure data warehouse managed and secured by Google Cloud Platform (GCP).
You own your data. ActivTrak does not view the private information collected by your account. Our policy is to take a ‘least-privilege’ approach, meaning we only access customer data upon request for support from an authorized administrator for your account.
ActivTrak is designed with multiple layers of protection across a distributed, reliable infrastructure. All ActivTrak data is stored in a secure data warehouse managed and secured by Google Cloud Platform (GCP).
Today, people are rightly concerned about how their personal information is used and shared. Organizations have a responsibility in helping people understand their own activity and the activity of their employees. ActivTrak technology empowers organizations to identify behavioral trends and gain insight into human work behavior on digital devices in the workplace. ActivTrak strongly encourages our customers to be transparent with the users of their digital systems and inform them that they will have their activity monitored. The intent of monitoring an organization’s employees is to better understand how to increase organizational productivity, strengthen cyber defenses, and lift employee engagement.
We take reasonable precautions to protect Customers Personal Information in our possession from loss, misuse, and unauthorized access, disclosure, alteration or destruction. We will make reasonable efforts to keep your Personal Information reliable for its intended use, accurate, current and complete. As necessary, we will take additional precautions regarding the security of particularly sensitive information, such as credit card information. While we strive to secure your Personal Information, we cannot warrant or guarantee that this information will be protected under all circumstances, including those beyond our reasonable control.
ActivTrak enables organizations to keep HIPAA, PCI and Special Categories of Personal Data (in accordance with Article 9 of GDPR) from being recorded. Automated sensitive content redaction and flagging are available to protect private data before it is ever stored on ActivTrak systems.
We enable all of our customers to control their own data through the app. As long as your account is active, you have full control over specific user information retained, including: screenshots, videos, and length of time. Activity Log Data, videos and screenshots can be exported via a variety of methods in compliance with Right to Data Portability (GDPR, Article 20).
ActivTrak never stores credit card details associated with your account. All credit card information is collected and processed by a third-party, PCI compliant payment processor. Your card information is passed directly to them, meaning your credit card information never touches our servers.
ActivTrak supports compliance initiatives such as HIPAA, COPPA, and GDPR. Ultimately customers are responsible for evaluating their own compliance with the law.
We do not have access to any password details. All passwords are encrypted in transit, and stored in a secure data center.
Over 130,000 organizations trust us with their most important work.
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