The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:
Personal Information You Provide to Us
We may receive and store any information you enter on our website or provide to us in any other way. The types of Personal Information we collect include without limitation your full name, email address, IP address, browser information, username, and any other information necessary for us to provide our services. You may choose not to provide us with certain information, but then you may not be able to take advantage of some features. The Personal Information you provide may be used for such purposes as responding to your requests for certain services, customizing the content you see, and communicating with you about new services.
Personal Information Collected Automatically
We receive and store certain types of information whenever you interact with our Website or use our services. ActivTrak automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.
Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Website and its components, similar to TV ratings that indicate how many people watched a particular show. ActivTrak only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or services so that we can make the Website appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or services. We may share this type of statistical data so that our partners also understand how often people use the Website or services, so that they, too, may provide you with an optimal online experience. Again, ActivTrak never discloses aggregate information to a partner in a manner that would identify you personally.
Information collected by ActivTrak Agent
In order to use the service, you will be required to download and install a software application onto computers that you wish to monitor as part of the service. This software, ActivTrak Agent, collects information about the user’s use of the computer that may extend beyond the information collected as part of registration, including without limitation user behavior data such as application usage, website visits, screenshots and idle time. Every account has it’s own unique agent associated with it. An ActivTrak Agent created for you will only report data to your account.
ActivTrak Agent is not a keystroke-logging application it does not record any keystrokes or mouse movements.
Information collected by ActivTrak Agent will only be available to registered users on your ActivTrak account. Administrative users have the ability to delete data that is collected by ActivTrak Agent, and no copy will be retained by the company.
We often receive a confirmation when you open an email from ActivTrak if your computer supports this type of program. ActivTrak uses this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.
When you receive marketing and promotional email from ActivTrak, you may opt out of receiving further e-mails of those types by following the included instructions to unsubscribe. ActivTrak may send you administrative and customer service-related email messages for which you may not be given the option to unsubscribe. For example, you may receive messages about your account, the provisioning of requested services, system status update messages, and service and security announcements which are mandatory. If you no longer wish to receive administrative and customer-service-related email messages, you must deactivate your ActivTrak account.
Information from Other Sources
For purposes such as improving personalization of our service, we may receive information about you from other sources and add it to your account information. For instance, as part of the configuration of ActivTrak, your account administrator may provide information about you, in order to help you make best use of our system.
DISCLOSURE OF PERSONAL INFORMATION
Personal Information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described immediately below.
Affiliated Businesses: We anticipate that we may become affiliated with a variety of business entities. In certain situations, these businesses may sell items to you through the Website. In other situations, ActivTrak may provide services jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is related to such transactions with that affiliated business.
Agents: We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, ActivTrak’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us.
Business Transfers: In the event that ActivTrak or substantially all of its assets are acquired, ActivTrak may transfer your Personal Information without your prior notification or consent as one of the transferred business assets.
Protection of ActivTrak and Other Parties: ActivTrak releases Personal Information when we believe release is appropriate to comply with laws; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of ActivTrak, our users, or others.
With ActivTrak Personnel: Every ActivTrak account may have one or more account administrators who can configure and manage your ActivTrak account on behalf of you and your organization. You hereby consent to our sharing of Personal Information with your account administrators.
With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
CONDITIONS OF USE
SECURITY OF PERSONAL INFORMATION
Your ActivTrak account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
ActivTrak takes precautions to ensure the security of your Personal Information and strives to keep it accurate. However, we cannot guarantee that hackers or unauthorized personnel may gain access to your Personal Information despite our efforts.
OPTING IN AND OUT
You can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Website and services.
You are able to add or update certain information on pages. When you update information, however, we often maintain a copy of the unrevised information in our records.