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Feb 16 2017

[Case Study] Take Your Company to New Heights with ActivTrak


 

Executive Summary:

A startup with cutting edge technology wanted to implement Six-sigma Lean Methodology in their process on a key project. In order to do so, Biorev, LLC implemented ActivTrak’s software to gain control over their remote workforce productivity, increase focus during projects, and block distracting websites to keep team productivity high, and overall business flowing smoothly. With ActivTrak’s easy-to-use monitoring suite, Biorev can monitor productivity to ensure business goals are met.

Short Summary:

Using ActivTrak’s user behavior analytics service, Biorev is able to become operationally profitable and ensure productivity meets business expectations.

Background:

Biorev, LLC is an international consulting and 3D rendering startup company that specializes in 3D rendering and animation, web design, mobile application development, and end-to-end manpower staffing solutions. Biorev has the track record, support, and service to take projects to a new level. Providing multiple services for a variety of large companies internationally from the construction industry to technology spaces, Biorev has zero space for errors, and less to correct them.

The Challenge:

Executive VP of Media and Digital Marketing, Sagar Gupta, contacted ActivTrak with a mission to improve his company’s performance, unfavorable team productivity, and to eliminate repeated errors on completed projects. Given that his entire team was working remotely (either from home or their Offshore Indian Offices), Sagar realized he did not have a detailed understanding of what was being done during working hours, which resulted in numerous errors in projects due to not having control over his team’s internet or work activities.

With Biorev trying to implement Six-sigma Lean Methodology in their process on a key project, Sagar wanted a solution that would give him complete control over his employee activities to ensure they’re dedicated to their work, and not making those same errors from previous projects.

After preliminary research, Biorev came to find that many monitoring services come equipped with unnecessary features, which made the products complicated to use, and much more expensive than they could justify. Sagar realized these additional details provided little-to-no value in helping him solve his problem.

Moreover, as a startup, Biorev couldn’t justify paying hefty costs on a limited budget for unnecessary feature packages that didn’t directly address his clear, immediate issues.

The Solution:

After just over a week of using the free trial to test the software, Biorev decided to move forward with implementing ActivTrak across the entire company. The upgrade process was quick and painless – Sagar even managed to negotiate an extra agent free of charge!

Sagar soon realized that ActivTrak is truly a plug and play software, as he easily installed the tracking agent on every computer in his company, and configured all settings in under two hours. Once the data began to collect, Sagar knew ActivTrak was the answer Biorev had been looking for.

Specifically, Biorev loved the ability to label the productive value of activities, and block unproductive websites to keep employees on-task and focused. With ActivTrak, Biorev was back in complete control, and on top of their employee activity.

Success Story:

In less than a month, Sagar saw a complete turn-around in his team’s productivity, and increased operational profitability.

That key project where Biorev implemented ActivTrak actually won the company “Best Home Technology Product” at the NAHB 2017 International Builders’ Show® (IBS), because they were able to able to finish their projects on-time, free of errors and at the superior level of quality expected by both Sagar and Biorev as a whole.

All of Biorev’s computers are currently paired with ActivTrak’s agents. Biorev plans to use ActivTrak on every computer for every employee for the foreseeable future.

“ActivTrak was simply plug and play, believe it or not. It took me 2-3 mins per machine to get started and overall took me 1 hour to block all the unnecessary sites. In no time, I was ruling the entire thing, and was on top of my employees activity.”

– Sagar Gupta, Biorev, LLC EVP – Media & Digital Marketing 

About Biorev, LLC

Biorev provides photorealistic 3D renderings and 3D animations for the design/build industry, inventors, and product developers. Biorev is dedicated to customer service. We stand behind our work and we support client technology needs unconditionally. Biorev has the track record, support, and service to take your project to a new level. We create beautiful conversion-friendly websites, drive targeted website traffic, and create outstanding 3D Renderings and Animations. The staff at Biorev has been responsible for designing multimedia presentations for a variety of large companies internationally.

We are young HR technologies, outsourcing and Services Company, We provide end-to-end employee life cycle management solutions to organizations. Biorev is a leading HR Outsourcing company, specializing in HR Shared Services, Recruitment, Offshore Staffing, Consultancy Services, Technology solutions for web and mobile applications, Social Media Solutions and IT solutions

We are proudly serving clients globally ranging from IT to Construction Industry.
 

Jan 30 2017

[Product Update] New feature, SSO w/Google and more!

We’ve been hard at work this cycle. We’ve got some really cool stuff to tell you about, even a new screenshot feature!

SSO w/ Google

ActivTrak now allows you to create and log into your account using Google Single Sign On (SSO).

In addition to making it quicker and easier to log in with a Google account, ActivTrak just got a lot more secure. By adding sign up/ sign in with Google, ActivTrak now has two-factor authentication through Google account creation.

Google OAuth 2.0 is the industry standard for two-factor authentication, which is why we’ve decided to add this option first. We plan to expand our single sign on options in the future.

This new addition also makes access management for ActivTrak much simpler in situations where an employee leaves your organization. Now, instead of logging into ActivTrak to revoke access, you can simply remove an email address from your Google admin console, and the user will also be removed from your ActivTrak account. Pretty cool, right?

Screenshots

This is a big one! Screenshots has has a new look! You’ll notice the Screenshots button now has its own dropdown menu with a couple new sections to play with.

Here’s what you need to know: 

This brand new feature will show you the most recent screenshot captured from each user in your account. Now if you’re interested in what’s happening on your computers you can just head to the Recent Per User section and you will literally see the most recent screen ActivTrak has captured. Every user, all the time.

The refresh in the top right corner will grab the most recent screenshot since the currently displayed image.

This is just the first bit of added screen capture functionality for this year, we’ve got much more in the pipeline, so stay tuned.

  • History: This is your typical screenshot section that you know and love.
  • Configuration: This section allows you to create screenshot rules independent of alarms. This used to be a small button on the screenshot page, but we figured it should be a little easier to find.

Groups

We’ve simplified the way you add users to groups.

Now, when you select your group and click ‘Add/Remove Members’ you’ll notice a select all button and two new search fields labeled ‘Domain’ and ‘Computer’ on top of the user selection box while creating your groups.

The idea here was to make it easier to find and select multiple users at once.

Use either filter to display all computers and/or users with the associated keywords.

Give it a try here.


That’s it for now. Have a suggestion? Let us know here, and we’ll try to add it to our pipeline!

Jan 16 2017

[Product Update] ACH Payments!

We’re excited to announce that you can now pay for ActivTrak directly from your bank account!

Here’s How You Can Upgrade Via ACH :

  • Go to Subscription > Upgrade OR Click Upgrade Plan’
     in the top right corner of ActivTrak
  • Select your new subscription
  • From the payment page, click the tab labeled ‘Bank Account’
  • Enter all required information including your bank account number and routing number. 
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  • Click ‘Update Account’

That’s it! After the transaction is processed successfully, your account will automatically reflect your new plan.

Ready to upgrade? Click here! 

Jan 4 2017

ActivTrak 2016: A Year of Growth

Now that all the new year craziness is winding down, I’d like to take a second and talk about the year we had at ActivTrak.

ActivTrak as a company had an amazing 2016! We got some new digs, made some new friends, and as always, added to and improved upon our fantastic software you know and love.

I’m going to start by going over all of the major additions from 2016, then tell you a bit about what we’re currently working on, and finally, I’ll give you just a sneak peek at the most exciting plans we have for the coming year.

MILESTONES IN 2016:

New Dashboard

One of the biggest upcoming changes we noted in last year’s review piece was the redesign of our product. The goal here was to create a more modern looking easy-to-use product with all of the same bells and whistles you know and love to use. We debuted our shiny new dashboard in February of 2016.

Old ActivTrak Dashboard

Old ActivTrak Dashboard

New ActivTrak Dashboard

While the transition took a bit of getting used to for some, based on the year analysis we’ve seen increased numbers of logins, and decreased numbers for time spent logged in across an identical time span.

What does that mean? ActivTrak is easier to use than ever, and users are finding the data they need faster.

That said, we’re always looking for ways to improve ActivTrak, so please let us know here if you have any suggestions on how we can improve usability, and we’ll take it into considerations.

 

Real-time Monitoring

Real-time Monitoring was also released it back in February 2016. The idea was to create a feature that gave administrators an immediate idea of what activity was going on in the moment.

With Real-time Monitoring administrators can check in on what’s happening on the monitored workstation at any given point during the day. Real-time provides a live data stream of the active window on a monitored workstation. Critical usage data is transmitted in real-time so you know what application is being used, the titlebar of the current page, how long the user has been there, and much more. This visible data is also adjustable.

Now if you see something fishy walking through the office, head to your Real-time page inside ActivTrak and see exactly what’s happening there.

 

Productivity Reports (Indiv. & Aggregate)

We announced the initial Productivity Report shortly after Real-time Monitoring. The first iteration of the feature would show the color of the productive value in a timeline format so the administrator could understand when and where to look while investigating productivity.

This proved to be a great representation of activity for a single workstation on a single day, but we soon found that you, our users, wanted to see this information across a longer time span and for more than just one user. For this, the Aggregate Productivity Chart was created. This graph appears both on your Dashboard and in the Productivity Report.

Aggregate Productivity allows ActivTrak administrators to view productivity for multiple users over any given time span in chunks of days, weeks or months depending on your preference and need. Simply select the date range and the users you’d like to analyze, then decide how you’d like your data to be displayed (weeks, months or years).

 

Scheduled Monitoring

In our continued effort to build a product that protects both those monitoring and being monitored, we’ve added Scheduled Monitoring to our options for customization. Now administrators never have to worry about gathering any activity outside of scheduled hours.

With Scheduled Monitoring, you can create a schedule then assign them to the individuals or groups on that schedule. Once assigned, the schedule will tell the agent only operate and collect data during the hours specified on the assigned schedule.

Access Scheduled Monitoring by navigating to Settings > Scheduling.

 

Easy Screenshot Configuration

Some users thought the way we captured screenshots was a bit confusing. Now, with our ‘Configure’ button on the Screenshots page, you no longer need to create an alarm to capture screenshots!

Historically speaking, screenshot timing has been configured by creating an Alarm. Now you can just click the ‘configure’ button to create new screenshot settings directly from the Screenshots page.

The functionality is essentially the same, but we’ve removed the distracting additional options you see while creating an alarm. Simply enter the condition(s) in which you’d like to collect screenshots (e.g. URL contains Facebook), then select whether you’d like to collect a single screenshot or multiple in an interval, and click save!

Don’t worry, you can still create alarms the exact same way you used to, just know that you have another option now that’s a bit quicker and easier to access.

 

Split Categories

Much like with screenshots, we figured the categorization aspect of ActivTrak could be a bit more simplified. To fix the issue, we gave the two types (activity & productive values) of categorization their own dedicated page within ActivTrak!

Now you have one place to categorize the activity, and another to assign the productivity value. All functionality is the exact same, but now it’s just a little easier to differentiate the two. We think it’s a bit cleaner and less confusing this way.

 

Proactively Categorize Any Application

Some of our more advanced users knew exactly which applications their team should be using, and which would end up causing distractions. These users asked for the option to label applications with a category and productivity value before anyone had the chance to open it, thus ensuring complete regulatory compliance and control.

Now, you can upload an application file directly from your computer to the ActivTrak categorization pages and assign categories all before anyone has the chance to open it.

You can Add an application on both the Settings > Categories page and Settings > Productivity page

 

Downloadable Invoices

We wanted to make it easier for you to track your costs, so we added an Invoice page where you can view and download your invoices.

Invoices can be found under Subscription > Invoices.

 

Our Team Grew! 

Last year we grew our team from 2 to 12 people.

This year, we’ve added 5 more members to the team, and we’ve got more on the way!

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Interested in joining our team? Check out careers page here!

 

Moved into a new office

Did I mention our team grew? Well, we needed some more space, so we moved into a shiny new office!

Same building, different office.

In our old office we had some folks in cubicles, some shoved in a closet and a few others stashed away in a coat closet. Just kidding, but we were packed pretty tight.

Now we have double the space and room to grow!

 

 

Plus, we created all this awesome content!

WHAT WE’RE WORKING ON NOW:

Weekly Digest

This year we’ll be announcing and implementing ActivTrak’s Weekly Digest.

Your Weekly Digest will consist of key account metrics that you’ll need to stay up-to-date on what’s going on inside your ActivTrak account. This way you can understand exactly what your team is doing without even logging in!

 

Public API

We’re working on a public API to make your data more flexible and accessible!

The details on the API will have to wait until we release it, but you can start to anticipate integrating your ActivTrak data with all other key business metrics.

 

WHAT’S TO COME IN THE FUTURE:

We’ve got quite a few large improvements scheduled to be knocked out during 2017. Here’s just a taste of what you can expect from us throughout this year:

  • Improved Account Management features
  • Improved Mobile Experience
  • Expanded real-time features
  • On-Premises Deployment
  • More detail on Activity Log

THAT’S ALL FOR NOW!

We have a lot of exciting stuff planned in 2017, but most of it is top secret. Keep checking in here to learn about new updates, and don’t forget to subscribe to our mailing list to get our quarterly newsletter!

Dec 15 2016

[Product Update] Easy Navigation Between Reports

Two of our most popular reports have a cool new feature that makes it much simpler to keep your web and app usage categorized.

From now on if you’re scrolling through your Top websites or Top Application report and you see something that peaks your interest, just click on the productivity indicator on the far left side. If the website or application is categorized, it will take you to the activity log filtered by that website or application. If the activity is uncategorized, you’ll be taken to the productivity settings page.

Nov 30 2016

[PRODUCT UPDATE] Drill-down From Top Users

We’ve added a bit of functionality to your dashboard that makes it much easier to find and investigate interesting activity. Now if you see something interesting on your top users report, just click on the user you’re looking at, and you’ll be taken to the activity log filtered by that user (date/time filter will hold as well). As with last update, the goal here is to get you to the information you want to see as fast as possible.

Also, for new users, your timeline is now set automatically based on your browser, this way you don’t have to worry about configuring your timezone in the settings section.

Oct 20 2016

[PRODUCT UPDATE] Mac Agent Auto-update is Here!

In addition to some small changes and style fixes, we’re excited to announce that we’ve added auto-update functionality to our Mac agents! This makes managing your monitored workstations much simpler. Now, overtime we release a new version of the Mac agent, all currently installed agents will be upgraded to the newest version.

We’ve also made Idle time optional on the recently released aggregate productivity graph.

Oct 10 2016

[Case Study] Keeping Employees Focused with ActivTrak

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Using ActivTrak’s employee monitoring and Behavior analytics service, Parry International Enterprise Pte Ltd is able to focus on business priorities and not worry abut whether or not their staff is on track and focused.

Executive Summary

A company with a focus on individually crafting iconic custom awards, Parry International Enterprise has no time to waste when it comes to customer service. With ActivTrak’s easy-to-use features, Parry can monitor or block websites that do not contribute to the productivity of employees, as well as determine which individuals need extra grooming in order to advance in the company.

Background

Parry International Enterprise, an international custom-design award maker is known for its range and quality of trophy awards. With clients such as Chase, Adobe, and Prudential, the company has a high reputation to uphold.

The Challenge

When Director Catherine Tio began to suspect that one of the employees in the customer service department may be doing excessive personal tasks on the company’s time, she began investigating the issue. Catherine realized she needed a way to determine which employees were taking advantage of work hours for personal business, and she needed proof to avoid unnecessary confrontation.

The Solution

Catherine began researching ways to monitor employees and came across ActivTrak. Since the service offered a free trial, she decided to try it out. Integrating the entire service in less than half an hour, the whole process was fast and straightforward – no hoops to jump through.

It became immediately apparent that the software was a perfect match for Parry International Enterprise’s needs. Managers were able to track application and web usage, see screenshots of every page visited and monitor the time viewed on each page.

ActviTrak’s simple installation process and intuitive interface fit well with what they were looking for, allowing them to see which employees remain focused when management wasn’t around. As a result, management was able to give additional attention to the employees in need, as well as reward productive employees.

Success Story

Since Installing ActivTrak an upgrading to a paid plan in April 2014, Parry has been able to better monitor computer usage within the company. Where ActivTrak truly aligned with Parry was its screenshots and extra dashboard features, such as alarms and productivity reports. Managing employees’ internet usage resulted in a more focused workplace, upholding the high standards of excellence Parry is known for.

“We are big fans of ActivTrak! Loyalty and trust are the foundations for any company to grow and succeed, and ActivTrak helps us to know which employees are honest and loyal behind our backs and reward the right ones.”

– Catherine Tio, Director at Parry International Enterprise Pte Ltd

About Parry International Enterprise Pte Ltd

Parry International Enterprise Pte Ltd is the original design manufacturer of awards and recognition trophies and mementoes since 1975.

Armed with a wealth of more than 3 decades of experience in the corporate gifts servicing industry, Parry designs and builds custom awards or gifts for any client using a range of materials including crystal, glass, acrylic, wood, metal & fibrous materials.


Oct 6 2016

[Product Update] Introducing ActivTrak’s Aggregate Productivity Chart!

This month we’ve made some small, but very useful change to your ActivTrak Dashboard and Productivity report.

Instead of only showing the current productivity report being created for the day, we’ve aggregated all productivity data together, to show your aggregate team productivity over time. This new chart allows you to separate and analyze your overall team productivity dynamically across different days, weeks and months of the year. The old productivity chart still exists under the productivity report, we’ve just moved it under the aggregate productivity chart.

We’ve also added a new column to your activity log, which indicates the productive value for each activity.

Sep 22 2016

[Product Update] Screenshots Just Got a Lot Easier!

Taking screenshots just got a lot easier!

We decided that we needed to have a method for capturing screenshots a bit more light-weight, and easier to configure. Previously you had to create and activate an alarm in order to take a screenshot. 

Now, you’ll see a simple button on your screenshots page where you usually review your screenshots. The idea here is that you’re already in screenshot mode while researching your recent captures, so why not give the ability configure a new screenshot rule in the same space? The new configure button doesn’t require any follow up actions, or configuration past setting the conditions in-which you’d like to capture the monitored computer screen.

Additionally, we’ve made your dashboard real-time widget clickable. Now, when you see a real-time activity that’s interesting, all you have to do is click the widget,, and you can begin searching through the activity log to see what was going on.