ActivTrak Refund Policy

Date: 11-21-2019

General

By starting your ActivTrak subscription, you are expressly agreeing that we are authorized to charge you a subscription fee (monthly, quarterly or annually depending on the plan you selected) at the then published rate, and any other charges you select in connection with your use of the service, to the payment method you provided. We will automatically bill your payment method each month, quarter or year (as applicable) until you cancel your subscription (see instructions for cancelling below).

PAYMENTS ARE NON-REFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS.  YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT UNTIL YOU CANCEL YOUR SUBSCRIPTION PER SECTION 11 TERM, TERMINATION, AND EFFECT OF TERMINATION OUTLINED IN ACTIVTRAK’S MASTER SUBSCRIPTION AGREEMENT. ACTIVTRAK IS NOT RESPONSIBLE FOR FAILURE TO CANCEL YOUR SUBSCRIPTION IF YOU DO NOT PROPERLY FOLLOW THE CANCELLATION PROCEDURES SET FORTH BELOW.

Subscription Renewals/Cancellation:

To avoid any gaps in coverage, your subscription will renew automatically until canceled (as per the terms and conditions previously accepted) using the payment info previously provided.  

  • All refund requests must be submitted in writing by submitting a ticket here
  • We do not accept refund requests via the Live Chat or by phone
  • A response will be issued within 48-72 hours after receiving a refund request.

Chargeback Related:

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us.  Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.

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