Integrations
Scale Happy Customers with Zendesk and ActivTrak
Track time spent by customer service on different Zendesk tickets
Do you know how your employee experience affects your customers? Combine customer service productivity metrics from ActivTrak with rep activity data from Zendesk for a holistic analysis of help desk productivity.
- Understand duration between ticket creation and resolution
- View ticket trends by week – cases created, open, solved
- Side by side rep productivity metrics – email, chat
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