C3 Systems & Security specializes in providing edge to endpoint network management services, proactive security management, help desk support and everyday technology advice in the greater Los Angeles area.
Overview
Challenge
C3 had a monitoring system in place, but it wasn’t meeting their needs. It was costing too much to maintain, and it didn’t work for organizations with a distributed workforce due to the fact that it was centrally managed. The company takes their responsibility to their clients seriously. When CTO Chris Cunningham noticed that their current solution wasn’t getting the job done, he knew he had to find an alternative and began researching other solutions.
Cunningham knew any decision to switch must be worth the cost of the time it takes his team to migrate solutions. The new software must clearly decrease the time it takes to manage the solution, and of course, the client must like and approve of the new solution. Moreover, due to the changing business landscape, more and more clients were embracing a culture with a remote or distributed workforce. Cunningham knew that the replacement solution needed to work for organizations with employees in multiple remote locations.
With this information in mind, he set out on a mission to find the best solution.
Solution
After evaluating two other products, the company found that they were too unreliable. They realized that they were spending so much time keeping them up as a solution that there was no way they could offer those solutions to their clients. ActivTrak stood out to Cunningham because it’s a completely cloud-based solution. It has a very minimal endpoint installation and it was very easy to get into their client’s offices quickly and covertly.
The set up process for ActivTrak takes seconds. It’s very easy to do, and the administrative console is a breeze.
Chris Cunningham, CTO
Results
The reliability and simple installation with distribution via group policy made it a breeze for Cunningham and his team to deploy and support the software for his clients with a present need.
After installation, Chris says his team will have a short meeting with the clients that lasts no longer than an hour. They discuss the best way to create a process around ActivTrak that satisfies company goals.
The best part is we’ve been able to come in as a solution provider to clients when they have the need to monitor. We get to look at this and say we’ve got a valid solution. The clients love the monitoring and we have no qualms about implementing it.
