How to Maintain Your Standard of Excellence: Case Study

Using ActivTrak’s employee monitoring and analytics service, Regenersis Huntingdon is able to focus on its own business priorities and not worry about its staff’s productivity and engagement levels.

Executive Summary:

Technology life cycle service provider, Regenersis Huntingdon, integrated ActivTrak’s software to monitor employees’ internet usage during the work day. By doing so, the company has been better able to assure an internal internet policy is consistently put into action.

Background:

Regenersis Huntingdon part of Regenersis PLC (LON:RGS) is a technology life cycle service provider that helps its clients and their customers deploy, protect, maintain, retire and reuse technology. In addition, Regenersis Huntingdon helps its clients differentiate their brands and increase customer loyalty by assuring people get the most out of their technology from the point of purchase. Regenersis Huntingdon is part of a large public company, maintaining offices in 24 countries, and who has a well-rounded roster of clients including Sony, Dell, Microsoft, and Samsung.

The Challenge:

With such high-profile clients, it is imperative that Regenersis Huntingdon’ employees are productive and efficient in providing the best possible service at all times. To help ensure this happens, Regenersis Huntingdon set out in search of a service to meet the following demands:

• Block harmful websites.
• Identify serious internet abusers.
• Assist with productivity monitoring.
• Assist with HR investigations.

Regenersis Huntingdon tested various free and open source products; however, these products did not address all of the company’s needs.

The Solution:

It quickly became apparent that ActivTrak is the ideal match for Regenersis Huntingdon, as the service meets and exceeds all of Regenersis Huntingdon’ requirements. ActivTrak allows managers to block sites that may be harmful to company computers, view screenshots of user activity and identify abusers, as well as view productivity statistics. Data of website and desktop app usage is displayed in an easy-to-understand format, with graphics that details percentages of time spent on a specific website or program tasks.

Furthermore, in situations where individual investigations into employee activity are necessary, the company’s HR department can now conduct the most thorough investigation possible, with no grey area. The company’s clear-cut internet ‘fair use’ policy can be upheld without any surprises to the staff, and employees are well aware of it.

Success Story:

Regenersis Huntingdon now maintains 20 terminal ActivTrak agents, which are randomly rotated monthly between the company’s ~90 employees (unless a specific investigation is required).

“ActivTrak has made it possible for us to collect real world data on employees’ internet access, and in most cases has proven that there is no cause for alarm. On the occasion where a serious breach of policy has been detected,  ActivTrak gives us accurate data for the employee to be positively engaged to resolve the situation.”

-Jody Armstrong, IT Manager at Regenersis Huntingdon PLC

About Regenersis Huntingdon:

With its core business in repairing consumer electronics, Regenersis Huntingdon and Regenersis PLC helps companies like HTC, Nokia, Samsung, Orange, John Lewis, LG, Toshiba and others deliver the best possible aftermarket service to its customers. Through the provision of technical call centers or managing returns and repairs, the company supports a wide range of products including mobile phones, laptops and tablets, set top boxes, televisions and other electronic equipment. Regenersis PLC also operates in the business-to-business environment where it offers high quality and secure repair and refurbishment solutions for chip and pin devices, ATMs and even MRI scanners.