Late last year, my role expanded from leading ActivTrak’s Productivity Lab to leading Customer Success. This shift was strategic. It positioned us to more effectively integrate the best practices and research conducted by our Productivity Lab into the daily guidance our Customer Success team imparts to customers.
This means our customers are better equipped with best-in-class productivity improvement practices. And secondly, our research is informed by the daily productivity challenges felt by over 9,500 customers across the globe. And so, we’ve created a feedback loop for ActivTrak to even better position itself as an expert in productivity management – powered by customer experiences and expertise.
In just a few months, it’s become very evident the use cases and trends our customers find most valuable today. Of course, metrics such as Productivity Efficiency have been consistently important as organizations throughout the years observe the trends of their overarching productivity habits.
That said, it’s worth sharing that today’s use cases look very different from those in 2021. Why? The workplace, market dynamics, technology solutions, real estate supply – the list goes on – all looked very different as well. Because of these shifts, I’d like to share questions ActivTrak has addressed for our customers amidst the shifting market dynamics.
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2021 to Early 2022 Answered questions to: |
Mid-2022 to Today Answers questions to: |
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As we watch our customers continue their partnership with us over the years, it becomes all the more evident that we’ve built a product that serves different market circumstances. And while the circumstances of the market may change, the value of the data remains vital.
Learn about ActivTrak’s top 10 productivity insights here or request a demo with one of our experts.
