Using ActivTrak’s employee monitoring and analytics service, Linden Care, LLC is able to ensure open and honest communication between management and employees on the subject of internet usage.
A pharmacy with a loyalty to those who suffer with pain, Linden Care adopted ActivTrak’s software to ensure employees’ focus remains on delivering top-notch results, not distracting websites. With ActivTrak’s easy-to-use features, Linden Care can block websites that do not contribute to the overall benefit of the company.
Linden Care, LLC (NDEREP) is a specialty pharmacy with a focus on pain management to meet the unique needs and challenges facing patients, their caregivers and practitioners. Linden Care has the infrastructure, the expertise and the staff to deliver high quality chronic pain support anywhere in the United States – right to your front door with no delivery fees.
As Linden Care expanded to meet nationwide demand, they hired a considerable number of new employees to keep up. With so many employees, managers cannot be expected to stand over the shoulders of every individual to ensure productivity. Despite the ease in which one can use the internet for personal activity during work hours, Linden Care needed to be able hold their workers accountable for the way they spend their time while on the clock. This task came with its own challenges. Linden Care soon faced the issue of finding the perfect tool to help keep employees productive. As Linden Care came to find, many monitoring services come equipped with unnecessary features, which made them complicated to use. The added details provided little-to-no value in helping them achieve their goal. The hefty price tag was also unappealing.
After a few quick email exchanges and a free trial to test it out, Linden Care decided to move forward with implementing ActivTrak throughout the company. The process was fast and painless – no sales methods involved. It became increasingly evident that the software was a perfect match for Linden Care’s needs. ActivTrak’s seamless installation process and intuitive interface fit well with the large number of employees they sought to monitor in a simple and efficient way. Managers in particular enjoyed the simplicity of using the software, because it doesn’t require any prior technical knowledge nor complex details to get accustomed to. But where ActivTrak truly aligned with Linden Care was its remote capability. Managing employees’ internet usage across the nation can result in significant productivity issues, but ActivTrak allows Linden Care to keep their employees honest in any one of their locations.
Of Linden Care’s 140+ employees, over two- thirds of the work stations are paired with ActivTrak agents – and that number is rapidly increasing. Linden Care plans on expanding further, installing the software on more company computers of both in-office and remote employees. Since installing ActivTrak, Linden Care has been able to better monitor computer usage within the company, and can work with employees who may not be using their time as they should.
“I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business.”
– Chris Dixon, IT Systems Engineer at Linden Care LLC
About Linden Care
Linden Care, headquartered in Woodbury, NY, is a leading provider of specialty pharmacy services to the pain management industry. The Company is licensed in all 50 states and serves patients and physicians in the highly regulated pain industry. With best-in-class compliance practices, Linden Care works closely with leading pain pharmaceutical manufacturers and pain management physicians to facilitate medication access and optimize treatment outcomes for patients in the $25 billion chronic pain industry.
Using ActivTrak’s employee monitoring and analytics service, Regenersis Huntingdon is able to focus on its own business priorities and not worry about its staff’s productivity and engagement levels.
Technology life cycle service provider, Regenersis Huntingdon, integrated ActivTrak’s software in order to monitor employees’ Internet usage during the work day. By doing so, the company has been better able to assure an internal internet policy is consistently put into action.
Regenersis Huntingdon part of Regenersis PLC (LON:RGS) is a technology life cycle service provider that helps its clients and their customers deploy, protect, maintain, retire and reuse technology. In addition, Regenersis Huntingdon helps its clients differentiate their brands and increase customer loyalty by assuring people get the most out of their technology from the point of purchase. Regenersis Huntingdon is part of a large public company, maintaining offices in 24 countries, and who has a well-rounded roster of clients including Sony, Dell, Microsoft, and Samsung.
With such high-profile clients, it is imperative that Regenersis Huntingdon’ employees are productive and efficient in providing the best possible service at all times. To help ensure this happens, Regenersis Huntingdon set out in search of a service to meet the following demands:
- Block harmful websites
- Identify serious internet abusers
- Assist with productivity monitoring
- Assist with HR investigations
- Regenersis Huntingdon tested various free and open source products; however, these products did not address all of the company’s needs.
It quickly became apparent that ActivTrak is the ideal match for Regenersis Huntingdon, as the service meets and exceeds all of Regenersis Huntingdon’ requirements. ActivTrak allows managers to block sites that may be harmful to company computers, view screenshots of user activity and identify abusers, as well as view productivity statistics. Data of website and desktop app usage is displayed in an easy-to-understand format, with graphics that details percentages of time spent on a specific website or program tasks.
Furthermore, in situations where individual investigations into employee activity are necessary, the company’s HR department can now conduct the most thorough investigation possible, with no grey area. The company’s clear-cut internet ‘fair use’ policy can be upheld without any surprises to the staff, and employees are well aware of it.
Regenersis Huntingdon now maintains 20 terminal ActivTrak agents, which are randomly rotated on a monthly basis between the company’s ~90 employees (unless a specific investigation is required).
“ActivTrak has made it possible for us to collect real world data on employees’ internet access, and in most cases has proven that there is no cause for alarm. On the occasion where a serious breach of policy has been detected, ActivTrak gives us accurate data for the employee to be positively engaged to resolve the situation.”
–Jody Armstrong, IT Manager at Regenersis Huntingdon PLC
About Regenersis Huntingdon
With its core business in repairing consumer electronics, Regenersis Huntingdon and Regenersis PLC helps companies like HTC, Nokia, Samsung, Orange, John Lewis, LG, Toshiba and others deliver the best possible after market service to its customers. Through the provision of technical call centres or managing returns and repairs, the company supports a wide range of products including mobile phones, laptops and tablets, set top boxes, televisions and other electronic equipment. Regenersis PLC also operates in the business-to-business environment where it offers high quality and secure repair and refurbishment solutions for chip and pin devices, ATMs and even MRI scanners.
We’re pretty pleased with ActivTrak, although we’re not very pleased with what we’ve seen our employees being paid to spend time on… Which means, ActivTrak has been well worth it’s price. Everyone told me tracking software was for big companies, not small offices… I disagree!
I am very satisfied with ActivTrak. A fellow member of an association of which I am a member recommended your software as something I should try. I wanted to see what a couple of my employees were doing with their computers during the day. It was very interesting and informative. Using the software just a few days provided enough documentation to show one of the two employees wasting significant time of which cost me a lot of money. We continue to monitor their use after counseling. There has been improvement.
Mark – Customer Since July 2013
ActivTrak is great! I like the fact that I can log into this anywhere that has an internet connection to monitor computer usage at the office. It gives our office manager everything she needs to know as far as who is using the internet for what and for how long. It will be a great tool to ensure productivity.
Jennifer – Customer Since May 2013
As a matter of fact I am extremely pleased with your service. I had clicked an advertisement banner one day because I had noticed your company was claiming it was free and did everything you could really ask it to do. I immediately assumed there was a catch and was ready for some sort of shadyness to happen, but still decided to check it out and am very glad I did.
I really like how quick and easy it is to install. I also like the fact that it really seems to be stealth. I am a computer geek, and was able to actually see it was there when trying to see if it was truly stealth. I was able to see that ActivTrak had created a couple rules in the Windows Firewall settings (which most people really don’t ever look over those settings anyway). The only thing that was a bust was the name ActivTrak.
Anyway, I usually don’t bother to take time out of my day to write things like this, but would like to thank you and your company for your service. Very impressed, very satisfied.
Will – Customer Since December 2012