How ActivTrak Helped Businesses Navigate the Challenges of 2020


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2020 was a challenging year for businesses and employees everywhere who not only were forced to deal with a global pandemic, but also had to navigate a swift shift to remote work. We’re humbled to have been able to help organizations of all sizes make the transition to remote work and adapt to the new normal with our software.

In fact, product review site TrustRadius awarded ActivTrak the first-ever 2020 Tech Cares Award which honors companies that went above and beyond to provide their communities, clients, and frontline workers support during the COVID-19 crisis.

In a recent survey by HR consultancy Brandon Hall Group, 51% of organizations agreed that the way we work has been permanently changed by the pandemic. Moreover, 45% of those polled plan to increase investment in technology to support distributed workforces over the next 12 months. Thus, it’s clear that workforce analytics and productivity software will continue to play an integral role in business continuity and success in 2021 and beyond.  

We all have our stories about navigating the 2020 business climate. Here are some examples from our customers on how ActivTrak supported their needs in 2020: 

ActivTrak Is Workforce Analytics Done Right!

“ActivTrak has proven to be an invaluable asset to our organization over the past 6 months. We were searching for a solution that would provide insight into our team members productivity. This need became a top priority as our team transitioned to working remotely as a result of the COVID pandemic. ActivTrak’s team helped us get set up with a trial almost immediately, and when we made the decision to deploy company-wide they were there to guide us through everything.”

“The data and insight provided by the built-in dashboards is everything we wanted and more, and our employees enjoy having access to their data to monitor their own performance and productivity…Even though our initial adoption was influenced by the COVID-environment we are currently navigating, we will continue using ActivTrak to improve our business well into the future.”

-Director Of Business Development, Services Industry

A Must Have Service.

“The pandemic caused a lot of concerns among the entire community and in order to keep our employees safe we had to implement a remote work procedure. Activtrak is a part of that process and it will be a permanent part of our tools even after the pandemic.”

“Activtrak had a very quick response time with questions or concerns we had regarding the product. They gave us personal training on how their product is used and how we can utilize it in our business. Any questions we may have they answered very promptly. We enjoy our new service and use it everyday especially in a world of “new normal” it’s a must have. “

-IT Administrator, Healthcare Industry

ActivTrak in Action: York International Case Study

“Historically, we had everyone working in the office, but, prior to the pandemic, we started a pilot program which allowed employees to work from home one day a week. As part of that program we wanted to measure employee productivity. ActivTrak was recommended to us by another insurance company and it blew away the competition because of how easily digestible it was.”

“ActivTrak has a great user interface and simple reporting model. Then COVID-19 hit. We quickly assessed our IT assets (using ActivTrak) and deployed everyone to work from home within two days. We moved more quickly than other companies in our area, which is a testament to the team’s commitment and flexibility.”

“Now that some of our employees are coming back to the office, we are getting a new set of data. It will help us operate most effectively in a post-COVID-19 world. We’ll be able to see the impact of large office gatherings, the optimal work schedules and environment, and who works better at home versus the office.”

-Chief Administration Officer, Insurance Industry

As we embark on 2021, it is our sincere hope that our people and product can continue to help organizations of all sizes gain the productivity insights they need to achieve their business goals, whether teams are working remotely, or returning to the office.


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About ActivTrak

ActivTrak is a workforce productivity and analytics software company that helps teams understand how people work, whether in-office or remote. Our cloud-based user activity monitoring platform collects and analyzes data and provides insights to help organizations be more productive and operationally efficient. With more than 8,000 customers and over 250,000 users of its free version, ActivTrak’s award-winning solution can be configured in minutes to identify operational bottlenecks, flag operational compliance risks, and provide valuable insights that help employees and employers improve productivity outcomes.