Blog

Jul 22 2014

Feedback

Category: Business Tips
We’re pretty pleased with ActivTrak, although we’re not very pleased with what we’ve seen our employees being paid to spend time on…  Which means, ActivTrak has been well worth it’s price.  Everyone told me tracking software was for big companies, not small offices…  I disagree!
We looked into your product because of a couple of key weakening employees; despite productivity meetings, employee reviews and a warning that personal internet surfing had to come down to a more reasonable level (we don’t even really expect it to stop), we would be installing some kind of monitoring software.  Both employees contended they spend minimal time on personal internet sites.  Our office space is open–the front office of a physicians’ practice, so it was easy to call them on it; despite this, they both continue to believe (I think) that they don’t spend too much time using the internet.  I really don’t think they realize how bad it’s become.  After the above warnings, we installed ActivTrak, and one employee spent 8 hours on facebook, in ONE WEEK alone.  She doesn’t even work a full 40 hours per week.  The other employee didn’t spend as much time on personal pursuits, but it was still beyond the realm of reasonable.  It was also beyond what we thought was happening.
Since, for our office, this was about returning our staff to good practices, confronting our employees (after warning that this was coming) is a good way to show how much time they’re wasting.  Now we have to decide if that’s really what we want to accomplish, knowing how bad it is…
So, to answer your question, we’re very pleased with ActivTrak; I’m not so sure about the consequences.
Jul 5 2014
May 9 2014

New Look, Better Performance & The Best Time to Upgrade

Category: Software Updates

New ActivTrak Feaures
Today is one of those delightful moments when we get to launch a truly significant improvement to the ActivTrak. We’ve been working on this update for a few months now, and today we launched it in full. What does that mean for you? Well, you get some solid performance and reliability enhancements for your accounts.

Exporting Data

Did you know that the biggest request from our customer community is a better export?

  • Free users can export usage data and logs in .CSV file format.
  • Paid users can also export screenshots in .zip

Our recent update means you can export screenshots faster and more reliable than ever!

To export Screenshots go to the Screenshot tab, select the Date Range, the user, and the computer. Then export the images using the Export button.

This will produce a .zip file containing all images as .jpgs. User, computer, and time stamp are included in the metadata of the jpgs.

If there are many images, it can be take some time to produce the zip. After it is completed, it can be downloaded using the download button on the Screenshot tab.

Frequently Asked Questions:

Apr 21 2014

ActivTrak.com Not Affected By Heartbleed Flaw

On April 7, 2014, researchers disclosed a vulnerability in OpenSSL (a technology that powers encryption across much of the internet). The vulnerability is commonly known as the “OpenSSL Heartbleed Flaw.”

We would like to officially confirm that we do not use the affected versions of OpenSSL on ActivTrak.com servers. We have conducted all of the necessary investigations and determined that our data is not subject to any weakness.

Given the widespread nature of this issue, you may be wondering what you should do next. We recommend that you have a different password for each website you use, including ActivTrak.com as a matter of good practice we do recommend that you take some time to update all passwords.

You may change your ActivTrak.com password at any time using Settings >> Access tab of your account.

As always, please reach out to us if you have any questions.

Apr 3 2014

We love getting feedback like this!

Category: Feedback

Mar 28 2014

A new ActivTrak version is now available to BETA testers

It loads faster and looks better. Moreover, we spent the last few weeks implementing and testing it, so we can’t wait to see it on your dashboards!

If you’re a current ActivTrak user who wants to make an impact on our product’s evolution, please join our beta program. In this program you’ll get a sneak peek into current and upcoming ActivTrak updates and influence product development.

Major Benefits to you:

  • Early access to our latest features
  • Work closely with the ActivTrak staff
  • Provide influential feedback

Your insight is one of our most valuable assets. As a participant we ask that you share your feedback through occasional emails, surveys and/or screen shares.

To join our beta program, please complete this brief survey.

Dec 31 2013

Happy New Year and Best Wishes for a Peaceful Holiday Season!

Category: Business Tips

Oct 7 2013

Very interesting and informative

Category: Feedback

I am very satisfied with ActivTrak.  A fellow member of an association of which I am a member recommended your software as something I should try.  I wanted to see what a couple of my employees were doing with their computers during the day.  It was very interesting and informative.  Using the software just a few days provided enough documentation to show one of the two employees wasting significant time of which cost me a lot of money.  We continue to monitor their use after counseling.  There has been improvement.

Mark – Customer Since July 2013

Aug 5 2013

Feedback: Well worth it’s price

Category: Business Tips

We’re pretty pleased with ActivTrak, although we’re not very pleased with what we’ve seen our employees being paid to spend time on…  Which means, ActivTrak has been well worth it’s price.  Everyone told me tracking software was for big companies, not small offices…  I disagree!

David – Customer Since July 2013

Jul 18 2013

New Feature: Limit which data are visible to ActivTrak account users

We are excited to announce a new feature – ActivTrak User Management.

Every ActivTrak account has a limit on the number of workstations you can monitor. At the same time, you may have as many account users as you need. Account users are an organization’s team members who will view the ActivTrak Dashboard, build reports, get email alerts and change ActivTrak settings – they need individual access to your ActivTrak Account. (more…)