Blog

Jun 23 2015

[Case Study] Maintain Your Standard of Excellence

Category: Case Study, Feedback

Download PDF file – 1.7 Mbytes

Using ActivTrak’s employee monitoring and analytics service, Regenersis Huntingdon is able to focus on its own business priorities and not worry about its staff’s productivity and engagement levels.

Executive Summary

Technology life cycle service provider, Regenersis Huntingdon, integrated ActivTrak’s software in order to monitor employees’ Internet usage during the work day. By doing so, the company has been better able to assure an internal internet policy is consistently put into action.

Background

Regenersis Huntingdon part of Regenersis PLC (LON:RGS) is a technology life cycle service provider that helps its clients and their customers deploy, protect, maintain, retire and reuse technology. In addition, Regenersis Huntingdon helps its clients differentiate their brands and increase customer loyalty by assuring people get the most out of their technology from the point of purchase. Regenersis Huntingdon is part of a large public company, maintaining offices in 24 countries, and who has a well-rounded roster of clients including Sony, Dell, Microsoft, and Samsung.

The Challenge

With such high-profile clients, it is imperative that Regenersis Huntingdon’ employees are productive and efficient in providing the best possible service at all times. To help ensure this happens, Regenersis Huntingdon set out in search of a service to meet the following demands:

  • Block harmful websites
  • Identify serious internet abusers
  • Assist with productivity monitoring
  • Assist with HR investigations
  • Regenersis Huntingdon tested various free and open source products; however, these products did not address all of the company’s needs.

The Solution

It quickly became apparent that ActivTrak is the ideal match for Regenersis Huntingdon, as the service meets and exceeds all of Regenersis Huntingdon’ requirements. ActivTrak allows managers to block sites that may be harmful to company computers, view screenshots of user activity and identify abusers, as well as view productivity statistics. Data of website and desktop app usage is displayed in an easy-to-understand format, with graphics that details percentages of time spent on a specific website or program tasks.

Furthermore, in situations where individual investigations into employee activity are necessary, the company’s HR department can now conduct the most thorough investigation possible, with no grey area. The company’s clear-cut internet ‘fair use’ policy can be upheld without any surprises to the staff, and employees are well aware of it.

Success Story

Regenersis Huntingdon now maintains 20 terminal ActivTrak agents, which are randomly rotated on a monthly basis between the company’s ~90 employees (unless a specific investigation is required).

“ActivTrak has made it possible for us to collect real world data on employees’ internet access, and in most cases has proven that there is no cause for alarm. On the occasion where a serious breach of policy has been detected,  ActivTrak gives us accurate data for the employee to be positively engaged to resolve the situation.”

Jody Armstrong, IT Manager at Regenersis Huntingdon PLC

About Regenersis Huntingdon

With its core business in repairing consumer electronics, Regenersis Huntingdon and Regenersis PLC helps companies like HTC, Nokia, Samsung, Orange, John Lewis, LG, Toshiba and others deliver the best possible after market service to its customers. Through the provision of technical call centres or managing returns and repairs, the company supports a wide range of products including mobile phones, laptops and tablets, set top boxes, televisions and other electronic equipment. Regenersis PLC also operates in the business-to-business environment where it offers high quality and secure repair and refurbishment solutions for chip and pin devices, ATMs and even MRI scanners.

Download PDF file – 1.7 Mbytes

Nov 24 2014

Five reasons to upgrade to Premium

Category: Business Tips

ActivTrak is a free productivity monitoring service trusted by tens of thousands of (Thank you!) businesses worldwide. Our free plan is great for monitoring up to 3 computers. However, it is somewhat limiting when it comes to monitoring a larger number of workstations. The premium service on the other hand grants the user a handful of additional benefits. This includes the ability to take and store more screenshots, generate quick reports, export data, etc. With that said, today I’ve developed a top 5 list of why you should upgrade to ActivTrak.com Premium Plan.

Monitoring static applications like email or social networks

The free version only allows one screenshot for each change in the active window titlebar. The paid version allows multiple/continuous screenshots at a configurable time interval. Screenshots and alarms in general can be targeted at specific types of activities. Alarms can be set to trigger based on any column in the Activity Log. (The Activity Log keeps a running record of all active window titles as well as associated data.)

Improved performance

Every premium plan comes loaded with performance improvements such as: super-fast solid state drives (SSD) data storage, ability to export logs and screenshots, remote installer, etc.

Unlimited number of users

Users are the organization’s team members who will access ActivTrak Dashboard, build reports, receive email alerts and change ActivTrak settings – meaning they need individual access to your ActivTrak Account. Access to usage data can be managed using the Settings/Access tab in your online account. ActivTrak users who are listed as Administrators may view all log data and screenshots without restriction. In larger organizations, you may want to allow managers to only view ActivTrak data for users who are in their department.

Ad-free account page

Enjoy this best in class productivity monitoring service completely free of all ads.

30 Days Money-Back Guarantee

There is no contract or long term obligation. If you aren’t happy for any reason at all, we’ll give you a refund within 30 days. No questions asked.

Oct 9 2014

Little-Known ActivTrak Features

Category: Business Tips

We would love to share some ActivTrak tips and tricks with you today. Here are some ActivTrak features that might have flown under your radar.

Little-Known ActivTrak Features

You Can Disable Screenshots

Screenshot collection criteria can be modified or turned off. See the Alarms tab on your main account page.

Screenshots are actually generated by alarms. The alarm criteria are evaluated every time there is a change in the active window titlebar. You can disable screenshots by modifying your default alarm. Alternatively, you may want to add some additional criteria to your alarm to only take screenshots when it’s absolutely required.

Disabling Screenshots Alarm

Group Policy Distribution

Using Group Policy, you can significantly reduce an organization’s total cost of ownership by saving your time installing ActivTrak Agents on all your workstations across organization. Please read the following article for detailed instructions:

Group Policy Distribution of ActivTrak Agent

ActivTrak Can Be Installed Remotely (+Bonus tip)

The Remote Agent Installation feature of the ActivTrak allows you to install the Agent on individual workstations connected to the network without having to physically visit the workstations.

While Group Policy distribution is a more efficient way to install the agent on large numbers of workstations, the remote agent installation feature is useful when dealing with a small number of computers.

Every ActivTrak account comes with a remote agent installation tool. It will allow you to remotely install your ActivTrak Agent on other computers on your Active Directory network. (Note: You must be on an Active Directory Network, and you must have admin rights over the other computer.)

Feel free to download an install utility for the ActivTrak agent from the following page:

http://app.activtrak.com/downloads/

(Account authorization is required)

Just install the Remote Installer. Point it to your Agent .msi file that you downloaded earlier. Then point it to one of the computers on your network and press Install. You can also use it to uninstall.

ActivTrak Remote Installer

Bonus Feature for careful readers: Remote Installer software can be used with any .msi package you might have. Any!

Multiple Administrators

Administators are organization’s team members who will access ActivTrak Dashboard, build reports, get email alers and change ActivTrak settings – they need individual access to your ActivTrak Account.

Your account may have an unlimited number of Administrators. Absolutely free.

Access to usage data can be managed using the Settings/Access tab in your online account. ActivTrak users who are listed as Administrators may view all log data and screenshots without restriction. In larger organizations you may want to allow managers to view ActivTrak data only for users who are in their department.

To accomplish this, first specify their account as non-Administrator. Then assign groups of users or computers as being viewable to the non-Admin account. Use the drop down lists on the Settings/Access page. You may first have to define your groups using the Settings/Groups tab. If you are on an Active Directory network, your Active Directory groups will already be defined. Even if you are on an ActiveDirectory network you may define additional ActivTrak groups that can also be used for assigning permissions.

You may assign viewing permissions to non-Admins using either user groups, or computer groups, or both. If, for instance, you specify only user groups, the data will be visible to the non-Admin regardless of which computer the monitored user is on.

When working with the group lists, hold down the Ctrl key to select multiple groups or to unselect a group.

Try All Our Paid Features Free for 30 Days

The Free Plan allows you to monitor up to 3 computers and store 1Gb worth of logs and screenshots. When you have a Free Plan, you can only record a single screenshot each time you click on a new window or your webpage is changed in the monitored browser. If you find yourself hitting this limit or need to make more screenshots, try one of our Paid Plans.

Paid subscribers of ActivTrak have the ability to record continuous, multiple screenshots for a newly activated window. When combined with alarm criteria that targets a specific website or applications, multiple screenshots can be quite useful in tracking activities of interest, such as long instant messenger conversations, social network usage, etc.

Secret Tip: Monthly plans can be canceled at any time. We will even refund your most recent monthly payment. Annual plans can be canceled during the first 30 days. This is very similar to a free 30 days trial of all the paid features like unlimited ssd-based data storage, multiple continuous screenshots, exports, etc.

Sep 24 2014
Sep 10 2014
Jul 22 2014

Feedback: We’re very pleased with ActivTrak!

Category: Business Tips, Feedback

We’re pretty pleased with ActivTrak, although we’re not very pleased with what we’ve seen our employees being paid to spend time on… Which means, ActivTrak has been well worth it’s price. Everyone told me tracking software was for big companies, not small offices… I disagree!

(more…)

Jul 5 2014
May 9 2014

New Look, Better Performance & The Best Time to Upgrade

Category: Software Updates

New ActivTrak Feaures
Today is one of those delightful moments when we get to launch a truly significant improvement to the ActivTrak. We’ve been working on this update for a few months now, and today we launched it in full. What does that mean for you? Well, you get some solid performance and reliability enhancements for your accounts.

Exporting Data

Did you know that the biggest request from our customer community is a better export?

  • Free users can export usage data and logs in .CSV file format.
  • Paid users can also export screenshots in .zip

Our recent update means you can export screenshots faster and more reliable than ever!

To export Screenshots go to the Screenshot tab, select the Date Range, the user, and the computer. Then export the images using the Export button.

This will produce a .zip file containing all images as .jpgs. User, computer, and time stamp are included in the metadata of the jpgs.

If there are many images, it can be take some time to produce the zip. After it is completed, it can be downloaded using the download button on the Screenshot tab.

Frequently Asked Questions:

Apr 21 2014

ActivTrak.com Not Affected By Heartbleed Flaw

On April 7, 2014, researchers disclosed a vulnerability in OpenSSL (a technology that powers encryption across much of the internet). The vulnerability is commonly known as the “OpenSSL Heartbleed Flaw.”

We would like to officially confirm that we do not use the affected versions of OpenSSL on ActivTrak.com servers. We have conducted all of the necessary investigations and determined that our data is not subject to any weakness.

Given the widespread nature of this issue, you may be wondering what you should do next. We recommend that you have a different password for each website you use, including ActivTrak.com as a matter of good practice we do recommend that you take some time to update all passwords.

You may change your ActivTrak.com password at any time using Settings >> Access tab of your account.

As always, please reach out to us if you have any questions.

Apr 3 2014

We love getting feedback like this!

Category: Feedback