Sep 1 2015

Keep Your Employees Honest

Category: Case Study, Feedback

Linden Care

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Using ActivTrak’s employee monitoring and analytics service, Linden Care, LLC is able to ensure open and honest communication between management and employees on the subject of internet usage.

Executive Summary

A pharmacy with a loyalty to those who suffer with pain, Linden Care adopted ActivTrak’s software to ensure employees’ focus remains on delivering top-notch results, not distracting websites. With ActivTrak’s easy-to-use features, Linden Care can block websites that do not contribute to the overall benefit of the company.


Linden Care, LLC (NDEREP) is a specialty pharmacy with a focus on pain management to meet the unique needs and challenges facing patients, their caregivers and practitioners. Linden Care has the infrastructure, the expertise and the staff to deliver high quality chronic pain support anywhere in the United States – right to your front door with no delivery fees.

The Challenge

As Linden Care expanded to meet nationwide demand, they hired a considerable number of new employees to keep up. With so many employees, managers cannot be expected to stand over the shoulders of every individual to ensure productivity. Despite the ease in which one can use the internet for personal activity during work hours, Linden Care needed to be able hold their workers accountable for the way they spend their time while on the clock. This task came with its own challenges. Linden Care soon faced the issue of finding the perfect tool to help keep employees productive. As Linden Care came to find, many monitoring services come equipped with unnecessary features, which made them complicated to use. The added details provided little-to-no value in helping them achieve their goal. The hefty price tag was also unappealing.

The Solution

After a few quick email exchanges and a free trial to test it out, Linden Care decided to move forward with implementing ActivTrak throughout the company. The process was fast and painless – no sales methods involved. It became increasingly evident that the software was a perfect match for Linden Care’s needs. ActivTrak’s seamless installation process and intuitive interface fit well with the large number of employees they sought to monitor in a simple and efficient way. Managers in particular enjoyed the simplicity of using the software, because it doesn’t require any prior technical knowledge nor complex details to get accustomed to. But where ActivTrak truly aligned with Linden Care was its remote capability. Managing employees’ internet usage across the nation can result in significant productivity issues, but ActivTrak allows Linden Care to keep their employees honest in any one of their locations.

Success Story

Of Linden Care’s 140+ employees, over two- thirds of the work stations are paired with ActivTrak agents – and that number is rapidly increasing. Linden Care plans on expanding further, installing the software on more company computers of both in-office and remote employees. Since installing ActivTrak, Linden Care has been able to better monitor computer usage within the company, and can work with employees who may not be using their time as they should.

“I am glad that I went with ActivTrak. The whole process with ActivTrak has been seamless, even the upgrade from 50 to 100 employee package. I would recommend ActivTrak to everyone who owns a business.”

– Chris Dixon, IT Systems Engineer at Linden Care LLC

About Linden Care

Linden Care, headquartered in Woodbury, NY, is a leading provider of specialty pharmacy services to the pain management industry. The Company is licensed in all 50 states and serves patients and physicians in the highly regulated pain industry. With best-in-class compliance practices, Linden Care works closely with leading pain pharmaceutical manufacturers and pain management physicians to facilitate medication access and optimize treatment outcomes for patients in the $25 billion chronic pain industry.

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Aug 26 2015

4 Steps to Ensure Employee Productivity…They’re Not All What You Think!

Category: Business Tips


Having simple productivity guidelines in place doesn’t cut it anymore, as many businesses have found, but modern technology tools mixed with old-fashioned productivity tips can go a long way. We have compiled a list of steps to improve efficiency, engagement, and productivity in the workplace. Some of them may seem outside of conventional wisdom, but HR departments and managers will find that following them can lead to a happier workplace and better employee compliance with company policy on the use of technology.


Jul 8 2015

[Webinar] ActivTrak Product Demo

Category: How To


Thursday, July 9 @ 2pm CDT

Interested in an overview?  If you’re just getting started with productivity optimization and find all the tools, settings, and reports overwhelming, this session is for you.

Register for tomorrow’s webinar to learn how easy it is to manage everyday productivity:

  • How to install ActivTrak agent and collect data
  • How to set your productivity goals
  • Working with Reports
  • Website blocking

Not free then? Register for the event, and we’ll e-mail you a link to the recording!

Jun 23 2015

[Case Study] Maintain Your Standard of Excellence

Category: Case Study, Feedback

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Using ActivTrak’s employee monitoring and analytics service, Regenersis Huntingdon is able to focus on its own business priorities and not worry about its staff’s productivity and engagement levels.

Executive Summary

Technology life cycle service provider, Regenersis Huntingdon, integrated ActivTrak’s software in order to monitor employees’ Internet usage during the work day. By doing so, the company has been better able to assure an internal internet policy is consistently put into action.


Regenersis Huntingdon part of Regenersis PLC (LON:RGS) is a technology life cycle service provider that helps its clients and their customers deploy, protect, maintain, retire and reuse technology. In addition, Regenersis Huntingdon helps its clients differentiate their brands and increase customer loyalty by assuring people get the most out of their technology from the point of purchase. Regenersis Huntingdon is part of a large public company, maintaining offices in 24 countries, and who has a well-rounded roster of clients including Sony, Dell, Microsoft, and Samsung.

The Challenge

With such high-profile clients, it is imperative that Regenersis Huntingdon’ employees are productive and efficient in providing the best possible service at all times. To help ensure this happens, Regenersis Huntingdon set out in search of a service to meet the following demands:

  • Block harmful websites
  • Identify serious internet abusers
  • Assist with productivity monitoring
  • Assist with HR investigations
  • Regenersis Huntingdon tested various free and open source products; however, these products did not address all of the company’s needs.

The Solution

It quickly became apparent that ActivTrak is the ideal match for Regenersis Huntingdon, as the service meets and exceeds all of Regenersis Huntingdon’ requirements. ActivTrak allows managers to block sites that may be harmful to company computers, view screenshots of user activity and identify abusers, as well as view productivity statistics. Data of website and desktop app usage is displayed in an easy-to-understand format, with graphics that details percentages of time spent on a specific website or program tasks.

Furthermore, in situations where individual investigations into employee activity are necessary, the company’s HR department can now conduct the most thorough investigation possible, with no grey area. The company’s clear-cut internet ‘fair use’ policy can be upheld without any surprises to the staff, and employees are well aware of it.

Success Story

Regenersis Huntingdon now maintains 20 terminal ActivTrak agents, which are randomly rotated on a monthly basis between the company’s ~90 employees (unless a specific investigation is required).

“ActivTrak has made it possible for us to collect real world data on employees’ internet access, and in most cases has proven that there is no cause for alarm. On the occasion where a serious breach of policy has been detected,  ActivTrak gives us accurate data for the employee to be positively engaged to resolve the situation.”

Jody Armstrong, IT Manager at Regenersis Huntingdon PLC

About Regenersis Huntingdon

With its core business in repairing consumer electronics, Regenersis Huntingdon and Regenersis PLC helps companies like HTC, Nokia, Samsung, Orange, John Lewis, LG, Toshiba and others deliver the best possible after market service to its customers. Through the provision of technical call centres or managing returns and repairs, the company supports a wide range of products including mobile phones, laptops and tablets, set top boxes, televisions and other electronic equipment. Regenersis PLC also operates in the business-to-business environment where it offers high quality and secure repair and refurbishment solutions for chip and pin devices, ATMs and even MRI scanners.

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Nov 24 2014

Five reasons to upgrade to Premium

Category: Business Tips

ActivTrak is a free productivity monitoring service trusted by tens of thousands of (Thank you!) businesses worldwide. Our free plan is great for monitoring up to 3 computers. However, it is somewhat limiting when it comes to monitoring a larger number of workstations. The premium service on the other hand grants the user a handful of additional benefits. This includes the ability to take and store more screenshots, generate quick reports, export data, etc. With that said, today I’ve developed a top 5 list of why you should upgrade to Premium Plan.

Monitoring static applications like email or social networks

The free version only allows one screenshot for each change in the active window titlebar. The paid version allows multiple/continuous screenshots at a configurable time interval. Screenshots and alarms in general can be targeted at specific types of activities. Alarms can be set to trigger based on any column in the Activity Log. (The Activity Log keeps a running record of all active window titles as well as associated data.)

Improved performance

Every premium plan comes loaded with performance improvements such as: super-fast solid state drives (SSD) data storage, ability to export logs and screenshots, remote installer, etc.

Unlimited number of users

Users are the organization’s team members who will access ActivTrak Dashboard, build reports, receive email alerts and change ActivTrak settings – meaning they need individual access to your ActivTrak Account. Access to usage data can be managed using the Settings/Access tab in your online account. ActivTrak users who are listed as Administrators may view all log data and screenshots without restriction. In larger organizations, you may want to allow managers to only view ActivTrak data for users who are in their department.

Ad-free account page

Enjoy this best in class productivity monitoring service completely free of all ads.

30 Days Money-Back Guarantee

There is no contract or long term obligation. If you aren’t happy for any reason at all, we’ll give you a refund within 30 days. No questions asked.

Oct 9 2014

Little-Known ActivTrak Features

Category: Business Tips

We would love to share some ActivTrak tips and tricks with you today. Here are some ActivTrak features that might have flown under your radar.

Little-Known ActivTrak Features

You Can Disable Screenshots

Screenshot collection criteria can be modified or turned off. See the Alarms tab on your main account page.

Screenshots are actually generated by alarms. The alarm criteria are evaluated every time there is a change in the active window titlebar. You can disable screenshots by modifying your default alarm. Alternatively, you may want to add some additional criteria to your alarm to only take screenshots when it’s absolutely required.

Disabling Screenshots Alarm

Group Policy Distribution

Using Group Policy, you can significantly reduce an organization’s total cost of ownership by saving your time installing ActivTrak Agents on all your workstations across organization. Please read the following article for detailed instructions:

Group Policy Distribution of ActivTrak Agent

ActivTrak Can Be Installed Remotely (+Bonus tip)

The Remote Agent Installation feature of the ActivTrak allows you to install the Agent on individual workstations connected to the network without having to physically visit the workstations.

While Group Policy distribution is a more efficient way to install the agent on large numbers of workstations, the remote agent installation feature is useful when dealing with a small number of computers.

Every ActivTrak account comes with a remote agent installation tool. It will allow you to remotely install your ActivTrak Agent on other computers on your Active Directory network. (Note: You must be on an Active Directory Network, and you must have admin rights over the other computer.)

Feel free to download an install utility for the ActivTrak agent from the following page:

(Account authorization is required)

Just install the Remote Installer. Point it to your Agent .msi file that you downloaded earlier. Then point it to one of the computers on your network and press Install. You can also use it to uninstall.

ActivTrak Remote Installer

Bonus Feature for careful readers: Remote Installer software can be used with any .msi package you might have. Any!

Multiple Administrators

Administators are organization’s team members who will access ActivTrak Dashboard, build reports, get email alers and change ActivTrak settings – they need individual access to your ActivTrak Account.

Your account may have an unlimited number of Administrators. Absolutely free.

Access to usage data can be managed using the Settings/Access tab in your online account. ActivTrak users who are listed as Administrators may view all log data and screenshots without restriction. In larger organizations you may want to allow managers to view ActivTrak data only for users who are in their department.

To accomplish this, first specify their account as non-Administrator. Then assign groups of users or computers as being viewable to the non-Admin account. Use the drop down lists on the Settings/Access page. You may first have to define your groups using the Settings/Groups tab. If you are on an Active Directory network, your Active Directory groups will already be defined. Even if you are on an ActiveDirectory network you may define additional ActivTrak groups that can also be used for assigning permissions.

You may assign viewing permissions to non-Admins using either user groups, or computer groups, or both. If, for instance, you specify only user groups, the data will be visible to the non-Admin regardless of which computer the monitored user is on.

When working with the group lists, hold down the Ctrl key to select multiple groups or to unselect a group.

Try All Our Paid Features Free for 30 Days

The Free Plan allows you to monitor up to 3 computers and store 1Gb worth of logs and screenshots. When you have a Free Plan, you can only record a single screenshot each time you click on a new window or your webpage is changed in the monitored browser. If you find yourself hitting this limit or need to make more screenshots, try one of our Paid Plans.

Paid subscribers of ActivTrak have the ability to record continuous, multiple screenshots for a newly activated window. When combined with alarm criteria that targets a specific website or applications, multiple screenshots can be quite useful in tracking activities of interest, such as long instant messenger conversations, social network usage, etc.

Secret Tip: Monthly plans can be canceled at any time. We will even refund your most recent monthly payment. Annual plans can be canceled during the first 30 days. This is very similar to a free 30 days trial of all the paid features like unlimited ssd-based data storage, multiple continuous screenshots, exports, etc.

Sep 24 2014
Sep 10 2014
Jul 22 2014

Feedback: We’re very pleased with ActivTrak!

Category: Business Tips, Feedback

We’re pretty pleased with ActivTrak, although we’re not very pleased with what we’ve seen our employees being paid to spend time on… Which means, ActivTrak has been well worth it’s price. Everyone told me tracking software was for big companies, not small offices… I disagree!


Jul 5 2014