6 Tips for Employee Monitoring in a GDPR World
The GDPR is now in effect, and you probably have concerns about how it may affect your plans to use behavior analytics software. You want to gain insight into your team’s productivity, but you’re also dedicated to protecting personal data and keeping in line with the GDPR.
We help many businesses in the EU accomplish their goals using ActivTrak. In fact, the UK is our second largest market! It’s important for us to show that there’s no reason why you can’t continue to analyze your business processes at a time when the GDPR is the law of the land. The regulation was adopted by the European Union in 2016 to protect the personal data of its residents, not make it harder for businesses to be successful.
Basically what it comes down to is keeping personal information out of the wrong hands that want to use it for the wrong reasons. The EU wants you to have responsible control over the way you record information to prevent that sensitive data from leaving your office.
This article is not intended to replace official legal counsel. We are not legal experts. Please consult your lawyer.
Who is protected by the GDPR?
As of May 25th, 2018, any person who is physically inside the EU is protected. It applies to citizens and non-citizens alike.
Who must comply with the GDPR?
The regulation explains that if a “controller” is collecting personal data from anyone inside the EU, they must comply with the regulation. A “Controller” is a person, public authority, agency, or any other body who collects data. If the controller does not follow the regulation, they could be fined up to 20,000,000 EUR or 4% of their worldwide revenue, whichever is higher. The fine applies even if you or your business is not physically located inside the EU. In other words, ActivTrak, British Petroleum, or a New York-based company looking to compare the productivity of their US sales team to their UK sales team must follow the rules set forth by the GDPR when collecting personal data.
What is personal data?
It’s in the word: Data that are personal. The sky’s the limit as to what could be considered personal, seeing as how the document classifies “any information relating to an identified or identifiable natural person,” as personal data. And if you were curious, an identifiable person is someone who can be identified by something like a name, id number, location data, or social identity.
Any information regarding you can be considered personal data, including what you do at work. What does that mean for tools which gather employee data? One of the primary uses for ActivTrak is to analyze business processes to discover trends and correlations that can be used to improve workflow, productivity, and efficiency. This is done in part by tracking application usage, internet activity, and time spent on these activities.
A screenshot feature takes screenshots of the employee’s active window at a pre-defined interval, though it can be adjusted or disabled altogether if needed. And so, it’s likely at some point during all stages of this information gathering process that a person’s data will be gathered.
We exist to help customers improve their businesses. It’s important for us to show how they, or anyone else who’d benefit from activity tracking, can maintain responsible control over the data collected and protect it in a way that the GDPR requires. With that, here are six tips for activity tracking in compliance with the GDPR.
1. Tell your employees you want to collect behavioral data.
A recurring theme in the GDPR is transparency. In this regulation, it’s a person’s right to know their data is being collected – at least in most circumstances. And while there are a few exceptions, you’ll be safer if you inform your employees that you want to gather their work data. Being transparent is a great place to start, and it opens the door to a relationship built on trust.
2. Explain why you want to collect data.
It’s not enough to tell your team that you plan to track their activities on their machines. You need to have a meaningful purpose for collecting data, and you need to explain that purpose to your team. The regulation spells it out; “Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.”
A perfect example of using ActivTrak for a “legitimate purpose” is the way Royal Air Force Cadets did. They enlisted our help to ensure internet safety for the cadets under their supervision. But their goal was more than monitoring and controlling access to harmful websites. The RAF also wanted to understand home issues better. As a result of their data gathering and monitoring, the RAF felt confident enough to develop and implement technology-based learning with their cadets.
Here was a “specified, explicit and legitimate purpose” for collecting data that resulted in a positive outcome for an organization.
It boils down to this: Have a specific reason or reasons for using ActivTrak and make sure your team understands those reasons. And if your mission changes and your purposes for collecting data stray from your original intent, you must inform your team that you’ve made the change.
3. Get permission to gather data.
So you’ve told your team you’ll be installing employee monitoring software and why. For organizations gathering data on people in the EU, you’ll have to provide documentation they understand how you plan to collect data and that they consent to it. You can do this in a written form. It should be very clear in the form what the employee is agreeing to and set apart from any other matters. You can’t hide the text in a paragraph of a 100-page document and then ask them to sign page 100.
Along with this, note that the employee has the right to withdraw their consent at any time.
This might be a new concept to some. In the US, for example, there currently is no law requiring a company to have their team’s permission before gathering data. Though ActivTrak encourages employers to be transparent with their team, we leave it up to the business to make that decision.
However, when teams are informed of the steps taken to protect and maintain control over their information, it can help alleviate some concerns of a behavior analytics software.
4. Be ready to provide the collected data.
At any time, a person has the right to access their data you have collected. If you’re upfront about what you are gathering, this shouldn’t be an issue. We made it easy to export the productivity reports, screenshots, or the entire raw dataset for an unlimited number of users to let them see their performance and how they’ve improved. But if there is a request to see the stored data with regards to the GDPR, you can easily provide it for that reason too.
5. Be ready to delete the collected data.
The GDPR outlines the right of erasure, or “right to be forgotten.” This means that if a person decides they want their information deleted, then in most circumstances, it needs to be erased.
A software like ActivTrak provides a way for you to meet this need. In this instance, an admin can delete logs and screenshots. They can even delete logs by individual users without losing the data from the entire team. And while the monitored employees can’t remove the data themselves, they can view it.
6. Utilize all the tools at your disposal.
In our software, we’ve given you a digital toolbox to reap benefits of analyzing your team’s behavior while respecting their data. Explore all of the ActivTrak features to know just what you can do.
Something else you might consider is our Data Leak Prevention option, a way to keep some data captured from ActivTrak safe from prying eyes. It includes an image redaction feature to redact sensitive information from the screenshots you capture, like:
- Driver’s License Numbers
- National Health Service Numbers
- National Insurance Numbers
- National Taxpayer Identification Numbers
- NIF Numbers
- NIE Numbers
- Credit Card Numbers
- Bank Account Numbers
- ICD 9-CM Lexicon
- ICD 10-CM Lexicon
- International Mobile Equipment Identity
- MAC Addresses
- Phone Numbers
Data Protection on Your Terms
Do you want more control over the data? Lucky for you, there are multiple hosting options! You can host ActivTrak on your in-house infrastructure. You control the security settings and hardware; we support the product. And for advanced plans, we let you choose the location of the data center your team’s data is stored in, either US, UK, CA, or EU. Fun fact: We developed this option specifically to help everyone prepare for the GDPR!
You’ve got the info, now get to analyzing! Use these six tips and start measuring your team’s efficiency without fear of the GDPR.
Still have questions about how the GDPR affects your business? We suggest consulting your legal team.